Bad Service and Customer Care from Elite Mobile

<p>on 22 June 2017 one of Elite Mobile's sales consultants phoned me and offered to upgrade all my packages on my name. i have 2 red advantage packages and 1 data contract. the consultant offered to upgrade all my packages. i agreed to upgrade the 2 red advantage packages and receive 2 x new Samsung 8 +. I received the order confirmation. the phones were to be delivered today, yesterday i received a call to confirm delivery today and i asked them to please be here before 12:00 as we only work till 12 on Fridays. when i phoned the customer care number the consultant informed me that only 1 handset will be delivered as the other number isn't due for an upgrade yet. so my problem is this now. the original agreement was for 2 handsets and now I'm only receiving 1. nobody phoned me to notify me about this. no email was sent to notify me. apparently an sms was sent but i did not receive this sms. now i requested that the order be canceled because the order isnt complete. i never wanted to upgrade the 2gig data plan either. now im being billed R150 upgrade fee on the 1 red advantage and 2 gig data contract. i then requested that this order be cancled because i dont want just 1 handset and the service consultant advised me that if i cancel it now the R150 is not refunded. i am very angry about this poor level of service by Elite Mobile. because elite mobile cant deliver on original order, i want the complete order canceled and the R150 x 2 uprade charges reversed on my account ASAP. these companies always phone you with "great" offers but when you actually want to take an offer, it all goes bad. i tried to speak to the supervisor at the call centre for Elite Mobile but they are too busy too speak to a paying customer. Worst service ever. I have customers of my own in my business and i go above and beyond to keep them happy. just not getting the same from Elite Mobile. </p>