LR
Lebogang R

1 reviews | Active since Dec 2017

14 Dec 2017, 02:11

Bad service

Good day- yesterday I received a call from elite mobile around 16:55-I was called by one of elite mobile consultants who wanted me to get a phone contract with them. Upon the conversation I told the consultant that I’m not interested in getting a contract with elite which is under Vodacom because I already have 3 Contracts with Cellc. The lady was offering me a Vodacom tab 2 with the package of 110 of airtime. Through out the conversation I told the consultant that I am not interested in getting a contract and I even told her if I do perhaps want a cellphone contract I’ll definitely get one myself as I am currently employed by Vodacom. Going forward the consultant said I can use the tablet as a spare phone & I said no I do have an extra Huawei p9lite that I can use a spare phone and I just added another line with Cellc for an iPhone 8 plus and I definitely don’t need a tablet. The consultant kept insisting which is a job I understand- then I said to her what will I do with a tablet and she rep**** back by saying what are you doing with an iPhone- that’s where I hanged up the call because she was totally out of line. She than phoned back around 16:56 and she said- I’m stupid and I can’t even answer her questions Ngimunjwayela kabi- meaning I’m disrespecting her- . To me this doesn’t make sense . She’s a consultant doing sales online and if clients are not interested she insults them. I want her to be dealt with and this matter to be taken to Vodacom . She must be fired for this. It’s rude to insult customers because you not making a sales out of them.

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Replies (2)
Elite Mobile
Elite Mobile's reply14 Dec 2017, 05:52
Official

Good Morning,

Thank you.for your inquiry, you will be contacted by an escalations agent.

Kind Regards, Elitemobile

Best regards,

Elite Mobile
Elite Mobile's reply14 Dec 2017, 08:37
Official

Good day

I do apologize for what the agent has done as Elitemobile does not accept this kind of behaviour.

In a situation like this we take immediate action against the agent after getting the call recordings and assessing the information so that other agents know that this kind of behaviour is not acceptable for respectable business.Unfortunately we do understand that you have the right to withhold personal information for safety concerns such as your name and your number however these are minimum requirements that we need to at least find the call and assist you.

Please be advised for us to assist you further you will need to at least provide us with your name and cell phone number(the number you were called on) so we can find the call and take action against the agent.

For further information you may contact Elitemobile on *** or ***.

Regards

Best regards,