BS
Bianca S

1 reviews | Active since Sept 2016

07 Apr 2017, 15:51

Bad Service

<p>3 weeks ago I app**** for a contract online. In the time I received 2 different order numbers. If you try to track the order online, there is nothing there. If you call the call centre, they can't help you because the are busy working on the system and I should wait for someone to call me back, or they are busy loading everything on to the new system (that would have been completed the same day) but still nothing. I have called in 3 times, the details they have is wrong, I told them to change it, the next time I called in, the details was still listed on the wrong details after I requested to have it changed...</p> <p> </p> <p>No confirmation that states that you have been approved or declined, send them emails, no reply. There is no communication on your order/application at all.</p> <p>I have never had such a bad experience with providers. If they don't want to give me answer, then I will take my business to someone who wants it.</p>

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Replies (2)
Elite Mobile
Elite Mobile's reply07 Apr 2017, 16:06
Official

Good Day Bianca

Thank you for your enquiry. An Escalation agent will be in contact with you shortly.

Kind Regards

Elite Mobile

Elite Mobile
Elite Mobile's reply13 Apr 2017, 10:47
Official

Hi Bianca

We do apologize for the time delay and any inconvenience caused to you in regards to your matter being resolved.

Please refer to our telephonic conversation.

Please feel free to e-mail me on *** or call us on the following number ***for further assistance.

Kind Regards