Bad pathetic service

They upgrade my contract with Vodacom incorrectly and I’ve been paying my ass off on a contract for two months now. The sales consultant – Dalene gave me an open line contract without informing me but told me that everything will stay the same on my top up contract. Now it’s been a mission to get Vodacom to rectify my entire contract, which I never agreed to. The agent offered me this “wonderful” upgrade package which ended in me pay much more than I could afford. This is one of the worst service providers I have ever dealt with and Vodacom must just cancel them as a subcontractor. After many attempts my spouse finally got hold of an agent who said he will put in a request for a investigation and will inform us of the outcome... We will wait & see. Absolutely useless!