DS
Deon S
1 reviews | Active since Jul 2021
21 Dec 2021, 10:42
Bad experience with Elite Mobile
I am giving this company 1 star as unfortunately there is no 0 star. I had canceled VAS on my account with them on 29 April and the cancelation had been acknowledged, but up to now the deduction of R159 is continuing despite me calling them every month and promises from them to implement the cancelation and refund me. I had managed to reverse the debit orders a few times, but then they managed to get it I stated via Debi check and now I'm unable to reverse it.
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Elite Mobile's replyOfficial
28 Dec 2021, 11:44Hi Deon,
We apologize for the delay in getting back to you.
Also, we are sorry for any inconvenience and any unpleasantness we may have caused.
We have escalated your details to our Customer Care department and Billing Department for them to assist and resolve your query.
Thank you for your patience thus far.
Kind Regards,
We apologize for the delay in getting back to you.
Also, we are sorry for any inconvenience and any unpleasantness we may have caused.
We have escalated your details to our Customer Care department and Billing Department for them to assist and resolve your query.
Thank you for your patience thus far.
Kind Regards,
Elite Mobile's reply28 Dec 2021, 11:44
Official
Hi Deon,
We apologize for the delay in getting back to you.
Also, we are sorry for any inconvenience and any unpleasantness we may have caused.
We have escalated your details to our Customer Care department and Billing Department for them to assist and resolve your query.
Thank you for your patience thus far.
Kind Regards,
We apologize for the delay in getting back to you.
Also, we are sorry for any inconvenience and any unpleasantness we may have caused.
We have escalated your details to our Customer Care department and Billing Department for them to assist and resolve your query.
Thank you for your patience thus far.
Kind Regards,