Bad Customer services and dissatisfied communication.

Last year their consultant made an error regarding my new contract. Called numerous times and given false hope that they will credit my account with VODACOM as it was their fault. I've been taken from pillar to post even today my account hasn't been resolved. Now I'm indebt with VODACOM also them being my services provider for many years they not helping in resolving the matter.

I've also wrote a complainant letter to *** it was only noted nothing has been done until this day. Last communication was done telephonic on the 02/02/2022 attended by Sphiwe at call centre, He promised to escalate my query to the management and the will call me back but failed to do so. ***. Elite mobile has given me several references whereby they agreed that I shall be REIMBURSE R1732.50 that will enable me to pay this VODACOM Account of which this expense was incured by their poor and inappropriate agreement. Hoping this matter will be resolved as I truly cannot afford to pay for something that I personally did'nt agree about. Elite mobile will have to settle this dispute with VODACOM and pay for those migration fees and any outstanding that they made.