Bad customer services

<p>Hi . On Tuesday 07.06.2016 I received a telesale call from Elite Mobile to upgrade my Vodacom contract. I upgraded 2 contracts with Elite Mobile on condition that the admin fee of R150 would be waivered. I was contacted by Fezekile from Elite on 08.06.2016 whom confirmed that the fee will be waivered. later that day I received my order confirmation EM ********** & EM ********** which reflected that the admin fee is a once off debit. I immediately called Elite back spoke to a Gibb @ 15h00 whom confirmed the fee was not waivered. I asked Gibb to cancelled the order immediately as I will not accept the devices when they arrive. and this as not what I discussed with Fezekile. The package then arrived on the Friday 10.06.2016, which I did not accept. I then phoned Elite on the 11.06.2016 spoke to Nomfundo, then on the 13.06.2016 spoke to Britney @10h45 then Veronica on the 17.06.2016 and then today to Samukelisiwe. Every call I made to Elite the person told me that a mail is being sent to Vodacom to reverse the upgrade. To date the upgrade has not been cancelled. When I called Vodacom for assistance I was told that due to the upgrade been done with Elite, it would have to be cancelled with Elite. and to date Vodacom has not received that mail which Elite keeps saying is already sent. I asked </p> <p>Samukelisiwe to please send me the mail which is being sent to Vodacom, she told me she cannot as this was an internal process. I then asked her how long would it take before Vodacom will acknowledge the mail from the time the devices arrived back in the Vodacom warehouse, I was told 2 days. the devices were returned back to warehouse on </p> <p>Friday 17.06.2016, and according to Elite's system the mail for reversal was sent on the 08.06.2016. Today is the 22.06.2016, which is 3 days from date of return. </p> <p> </p> <p>I would really appreciate some assistance or advice on how to proceed forward in this matter.</p> <p> </p> <p>kind Regards</p> <p>Nelisha</p> <p> </p> <p>,</p>