1 reviews | Active since Aug 2016

18 Aug 2016, 08:55

Bad Customer Service

<p>I upgraded a phone and tablet with elite mobile. I received the wrong colour phone from the one I ordered and get overcharged on my contract for the laptop that was sent to me and cannot do anything with the laptop as it is way to slow and the reason for that is because it only has a 2gig memory on board. And when phoning to query it is get told that I need to take it in to a Vodacom shop. They sent you different products than what was discussed over the phone and then still overcharge their customers by sending them lower deal products. Very poorly bad service. </p>

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Replies (2)
Elite Mobile
Elite Mobile's reply18 Aug 2016, 08:58
Official

We have received your Hello Peter Report and sincerely apologize for any inconvenience we may have caused.

An Escalation Agent will be in contact shortly.

Kind Regards

Elite Mobile Team

Elite Mobile
Elite Mobile's reply22 Aug 2016, 07:14
Official

Good Morning,

Kindly be advised, as per your telephonic conversation, the order has been sent for reversal.

We sincerely apologise for the invonveniences caused.

Kind Regards, Elitemobile