MW
Melissa Wolhüter
1 reviews | Active since Apr 2018
28 Mar 2019, 11:59
Bad Client Service over phone
Elite Mobile phoned me (on a private number) to do my upgrade over the phone. I told the lady I would prefer going into a vodacom store to look at my options and make a decision then. She said she can do that for me now over the phone. I again told her i would prefer going into store as the last time they assisted me with an upgrade on my data bundle contract the tablet they supp**** me only worked for a month. I am paying for something that is not working. She didn't even respond to that and just put the phone down in my ear. I feel this is very bad service from Customer Care and I will never in my life work through Elite Mobile again!!!
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Replies (2)
Elite Mobile's replyOfficial
28 Mar 2019, 12:07 Good Day Thank you for your enquiry, an Escalation agent will contact you shortly. Kind RegardsElite Mobile Team
Elite Mobile's reply28 Mar 2019, 12:07
Official
Good Day Thank you for your enquiry, an Escalation agent will contact you shortly. Kind RegardsElite Mobile Team
Elite Mobile's replyOfficial
29 Mar 2019, 09:35Good Day melissa-wolhueter
Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.
Kindly be advised we have removed your number from the data base as per your request.
We apologise for the inconvenience, and once again, thank you for being understanding.
As per your telephonic conversation, we have removed your number from our system and have requested assistance from IT with regards to having your details removed from our data base, please also be advised that as proud members of the DMASA (Direct Marketing Association of South Africa) we assure you that we are compliant and take customers very seriously that do not wish to be contacted. We urge you to please consider following this easy procedure to prevent any direct marketing telephonically, SMS OPTOUT followed by your ID number (this is crucial) to 39118. You can also visit the website www.nationaloptout.co.za. We will suggest if you have more than 1 mobile number that you register all your numbers on the Do Not Call list.
Kind Regards,
Customer Care
Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.
Kindly be advised we have removed your number from the data base as per your request.
We apologise for the inconvenience, and once again, thank you for being understanding.
As per your telephonic conversation, we have removed your number from our system and have requested assistance from IT with regards to having your details removed from our data base, please also be advised that as proud members of the DMASA (Direct Marketing Association of South Africa) we assure you that we are compliant and take customers very seriously that do not wish to be contacted. We urge you to please consider following this easy procedure to prevent any direct marketing telephonically, SMS OPTOUT followed by your ID number (this is crucial) to 39118. You can also visit the website www.nationaloptout.co.za. We will suggest if you have more than 1 mobile number that you register all your numbers on the Do Not Call list.
Kind Regards,
Customer Care
Elite Mobile's reply29 Mar 2019, 09:35
Official
Good Day melissa-wolhueter
Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.
Kindly be advised we have removed your number from the data base as per your request.
We apologise for the inconvenience, and once again, thank you for being understanding.
As per your telephonic conversation, we have removed your number from our system and have requested assistance from IT with regards to having your details removed from our data base, please also be advised that as proud members of the DMASA (Direct Marketing Association of South Africa) we assure you that we are compliant and take customers very seriously that do not wish to be contacted. We urge you to please consider following this easy procedure to prevent any direct marketing telephonically, SMS OPTOUT followed by your ID number (this is crucial) to 39118. You can also visit the website www.nationaloptout.co.za. We will suggest if you have more than 1 mobile number that you register all your numbers on the Do Not Call list.
Kind Regards,
Customer Care
Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.
Kindly be advised we have removed your number from the data base as per your request.
We apologise for the inconvenience, and once again, thank you for being understanding.
As per your telephonic conversation, we have removed your number from our system and have requested assistance from IT with regards to having your details removed from our data base, please also be advised that as proud members of the DMASA (Direct Marketing Association of South Africa) we assure you that we are compliant and take customers very seriously that do not wish to be contacted. We urge you to please consider following this easy procedure to prevent any direct marketing telephonically, SMS OPTOUT followed by your ID number (this is crucial) to 39118. You can also visit the website www.nationaloptout.co.za. We will suggest if you have more than 1 mobile number that you register all your numbers on the Do Not Call list.
Kind Regards,
Customer Care