Bad bad bad service

Good day

I just want express my deepest deepest disappointment at the level of service received from elite mobile and Vodacom,the consultant of elite mobile captured my De*****y address incorrectly and last week Wednesday I called Vodacom to update them that my details have been captured incorrectly and they advised that it was going to take 72 hours to update on their system, it has unfortunately taken Vodacom more than 5 days just to rectify this error I’m being sent from pillar to post every time I called and all of their agents keeps giving the same Std answer and passing the bug no one takes initiative to resolve the matter, I have explained to them that I cannot wait n sit for the unknowns as I’m self employed

Friday an agent of elite mobile Charmain called and said the parcel will be sent today I asked her very specific that is there another agent who will call or has the problem been resolved she confirmed that I will only get a call from ram confirming that parcel on the way,today this morning I called ram at 09:30 and they gave me the same reply as last week Wednesday that they are waiting for Vodacom to send them updated address

I just want to understand from Vodacom is this the level of service you pride yourself with as South African No1 network,I mean if it takes more than 72 hours just to sort out an address why do you set yourself timelines that can’t be kept? Kindly train your staff as well as listening is a skill at all the times a called in no one took time to try and resolve my query no one has tried and put themselves in the customers shoes all they did was blame each department and even when I have left messages to be contacted no one did I guess it’s because my surname is not Smith coz I don’t think if was white I was going to be told all I have to do is just sit and wait for my parcel as of Vodacom is doing me a big favour,even when I said I’m self employed n i don’t mind waiting but if ppl have done their jobs then parcel would have arrived. Not only did the agent captured an incorrect address he also gave me false information that anyone can sign for the parcel and I only found out when I called to change the address on Wednesday,so from last week Thursday I have been a prisoner in my own house unable to work because I now have to sign for a parcel which I don’t know when it’s coming coz someone from back office is just too laizy to perform their duties,I was so speechless after the call this morning of 32min on hold and only to be told the matter has been escalated to supervisor on shift Elizabeth whom has not called me one hour later after the call

Regards Kamohelo Maota ***

Sent from my iPhone