Authorisation not given for money to be taken from

In 2014 I got a call from an Agent from Elite Mobile for an upgrade, he told me all sorts of things, I did say not interested. He told me that I would pay no less than R99 and no more than R99 pm, I got my upgrade, all was good until I saw my bank account end of February to notice, money was ********ly taken from my account Techtrace, Somu, Hotspotter, all part of Elite Mobile... went to my bank and reversed some of the money ****** from August 2014, they could reverse back but I was charged R20 per trans!!!! and debit fees, finally found out who these people were and called them. They told me to wait for voice recording for a week, I called again to be told that they will refund and that I must send my bank statements through, I did all 36 MG, I also sent an excel sheet with all the transaction charges incurred due to this theft, they then told me it would take 14 days (this I do not accept!!!!!) I sent this to them on the 2/3 today is the 28th, furthermore, I have opened up a charge of theft and have case number, no one is taking responsibility, and I intend to take this matter way further.!!!!! After all this I still get an e-mail saying price increase, I WILL NOT