sP
sabastian P

1 reviews | Active since Mar 2009

28 Sept 2017, 16:08

APPROVED BUT NOT

I received a call to complete my application for a cellphone contact from an agent at elite mobile, he then took down all my details and advised me to wait as his system was vetting me.

he then told me my contract is approved and delivery will be in 5-10 days

so now the company tells me I was declined I will not be getting any phone

what do I do now as on this basis I gave my phone away

this company cannot help me how can I be declined after being approved

0
Replies (4)
Elite Mobile
Elite Mobile's reply28 Sept 2017, 16:30
Official

Good day,

Thank you for your inquiry, you will be contacted by an escalations agent.

Kind Regards, Elitemobile

Best regards,

Elite Mobile
Elite Mobile's reply29 Sept 2017, 11:34
Official

Good day,

Kindly be advised as per our telephonic conversation, the vetting of the application process is done at Vodacom which thereafter determines if the application is successful or not.

The agent will be addressed accordingly.

Thank you for patience and understanding.

Kind Regards, Elitemobile

Best regards,

Elite Mobile
Elite Mobile's reply01 Nov 2017, 11:59
Official

Good day,

Thank you for your inquiry, you will be contacted by an escalations agent.

Kind Regards, Elitemobile

Best regards,

Elite Mobile
Elite Mobile's reply01 Nov 2017, 11:59
Official

Good day,

Thank you for your inquiry, you will be contacted by an escalations agent.

Kind Regards, Elitemobile

Best regards,