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Natisha N

1 reviews | Active since Sept 2022

19 Sept 2022, 11:26

Angry Customer

A consultant called by the of Brighton called me on the 16 May 2022 to upgrade my Vodacom contract. The consultant offered me a package which consisted of 5 gigs data, 5 gigs Nite data, 5 gigs video ticket and 300 voice mins for an amount of R135 for 24 months. I double confirmed with him and his manager as to what i will be received they confirmed. This is not what i received only received 50 voice mins. I was misled by both the consultant and his manager. Plus, on top of all that they even overcharge me on this package. I have been going back and forth with these people they are giving me the run around instead of sorting it out. They don't want to take responsibility for their mess up.

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Replies (1)
Elite Mobile
Elite Mobile's reply20 Sept 2022, 09:34
Official
Good Morning Natisha, 

We profusely apologize for the experience that you have been through - however, we thank you for bring this to our attention. 

This query will be investigated, once completed one of our friendly Customer Care consultants will be in contact with you. 

Kind Regards, 
Elite Mobile.