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NM
Nwabisa M

1 reviews | Active since Jan 2013

08 Sept 2025, 09:37

********* and ********s

I received a call in April to upgrade to a sim only deal. When my statement and invoice arrived they included a handset installment fee that I did not purchase or agree to. I have been sent pillar to post for months trying to remove this from my account and get a refund. I did not purchase a handset with them and never have so why am I being charged??? If I could give zero stars I would! Remove this handset installment from my account

0
Replies (3)
Elite Mobile
Elite Mobile's reply08 Sept 2025, 16:32
Official
Hi

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
Elite Mobile 
NM
Nwabisa M's update09 Sept 2025, 14:15
Reviewer Update
I doubt very much I will be receiving that call. You are only responding to give the impression that you are doing something about the matter. You've already ****med me and a whole others that have complained on this platform. Your overall review speaks volumes on what type of establishment you are.
Elite Mobile
Elite Mobile's reply10 Sept 2025, 08:22
Official
Hi Nwabisa 

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
OnAir TV Team