An Elite *******

A few months back I noticed debut orders for a company that I did not know. I stopped the order and not long thereafter got a letter handing me over for non payment. I went to the Vodacom customer centre where I was advised it was for a data package from elite mobile. I do not even know the number of this package but was advised to pay the outstanding amount and then cancel the contract as it was finished anyway and operating on a month to month basis. Despite the fact that I do not have access to any of the benefits of an account that I did not know I have I paid the amount and requested the cancellation. I was then advised to call and confirm the cancellation. I was told to wait 48hours from time of payment in order to clear the account before I could request cancellation. I waited and called again. Was told again to call in a further 24hours. I did call and was assured that the account had been cancelled. Today I received a call to offer me an upgrade to my existing account. I said no I don't have an account and want nothing to do with your company to which the reply was that your account is active and it's not my job to cancel. So go to Vodacom and cancel if you want. But for now your account is active and you are paying. Seriously how do i spend another 2.5 hours at Vodacom to cancel and another three calls where you hold on between 20 and 35 mins before calls are answered to ensure that the contract is cancelled as was confirmed. I don't even know the number for a reference.