An agent from Elite Mobile upgraded my vodacom contract without my consent

On 15 October 2026I received a call from a representative who identified himself as being from Elite Mobile. I understand that Elite Mobile works with Vodacom in relation to mobile contracts. The representative's username was ***.

During the call, the representative informed me that my Vodacom contract had been reviewed and that I qualified for a reduction in my monthly subscription fee. He explained that I would be paying less than my existing monthly fee following the review.

Throughout the conversation, he repeatedly emphasised that I was not signing up for a new contract and that he was simply informing me of the reduction in my monthly subscription. Based on his assurances, I understood that the change would reduce my monthly payment rather than increase it or place me under a new contractual commitment.

However, on the morning of 29 October 2026, I contacted Vodacom directly to verify the adjustment. I was informed that the information provided to me was incorrect and that my profile actually reflected an increase in my monthly subscription fee.