BP
Bonita P

1 reviews | Active since Aug 2012

03 May 2017, 11:00

Almost a month with no communication!

<p>I got a call on the 10/04/17 offering me a Huawei P8 lite.We concluded the deal and I was advised I would have my phone within 10 working days. It has been almost a month now and when I call Elite Mobile, I am advised that they have a backlog and they cant give me a turn around time. So basically you will get your phone when you get your phone! Pathetic service</p>

0
Replies (3)
Elite Mobile
Elite Mobile's reply03 May 2017, 11:13
Official

Good Morning,

Thank you for your enquiry, you will be contacted by an escalations agent shortly.

Kind Regards, Elite mobile

BP
Bonita P's update05 May 2017, 09:33
Reviewer Update

Not suprisingly I have still not been contacted by anyone!

Elite Mobile
Elite Mobile's reply11 May 2017, 10:22
Official

Hi Bonita

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

Please refer to our telephonic conversation.

We apologize for the inconvenience, and once again, thank you for your understanding.

Thank you

Elite Mobile.