1 reviews | Active since Nov 2010

12 Dec 2016, 16:42

Agent Bul**** Me Into A Deal

<p>Ntokoza Richmond sold me a tablet package and some extra add on that I don't believe were explained fully to me because he spoke so quickly. After thinking about it for a few days I phoned to cancel - I am sure the CPA allows me a cooling off period - they still debited me and won't refund me because they say it was properly explained.</p> <p> </p> <p>Vodacom has ************ 3rd party agents!!</p>

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Replies (4)
Elite Mobile
Elite Mobile's reply12 Dec 2016, 16:47
Official
Good Day Fred Thank you for your inquiry. Please be advised that an Escalation agent will be in contact with you shortly. Kind Regards Elite Mobile
's update13 Dec 2016, 15:16
Reviewer Update

They have responded and management feel that whether I used the service or not they will not refund it.

Elite Mobile must be congratulated for how effective they are at *****ing the customer. You may have caught me this time, but it won't happen again. Hopefully through this platform, Twitter and Facebook I can assist other consumers from not being *****ed by you.

I sincerely hope that Karma deals with you as you should.

's update13 Dec 2016, 15:36
Reviewer Update

I have also lodged a complaint with WASPA (waspa.org.za )

Elite Mobile
Elite Mobile's reply13 Jan 2017, 15:52
Official

Good Day

Please be advised that the services have been cancelled.

We do apologise for all inconvenience caused. Should you have any further enquiries, please feel free to contact us on ***or ***.

Thank you.

Kind Regards

Elite Mobile