Account debited when application declined

My contract declined with Elite Mobile and Vodacom, but they debited my account, i have been phoning Vodacom for assistance but even one i speak to they tell my they will get back to me, its been a week later and no feedback back from Vodacom. I tried phoning Elite Mobile, to refund the R159 but no one answer's the phone. They are very quick to sell something but very very bad service to fix what they messed up. How can they debit your account when the application declined????????.

Can't trust Vodacom staff when they say, I'll get back to you, once you've asked them so nice to please assist you can't phone all of your airtime out on them just for holding almost an hour. And ask them if they can phone you back, then they say Elite Mobile do not phone back.