KR
Kamil R

1 reviews | Active since Mar 2012

07 Mar 2017, 17:01

Absolutely terrible service.

<p>I app**** for a contract from Elite Mobile on the 25th of feb and up until today i received no response from them and every time i call i am told they are still busy processing the order. I know for a face that they do their vodacom vetting in house and every time i called last week the agents told me that the hold up is with vodacom and that it is not an in house problem. today when i called i refused to speak to a consultant and insisted to speak to a manager, the manager comes on with her mock sweet voice and tries to sell some lies about why there is a hold up. apparently they have been offline for over a week that is why i am still waiting. I spoke to agents over the phone(Brittany) and over their live chat(Titus) option on their website. only to hear the same lies over and over again. Its absolutely pathetic. They have no sense of customer service and are arrogant to the extreme. </p>

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Replies (6)
Elite Mobile
Elite Mobile's reply07 Mar 2017, 17:06
Official

Good day,

Thank you for your enquiry, you will be contacted byan escalations agent shortly.

Kind Regards,Elite mobile

Elite Mobile
Elite Mobile's reply07 Mar 2017, 17:07
Official

Good Day Kamil

Thank you for your enquiry. You will be contacted shortly regarding this matter.

Kind Regards

Elite Mobile

KR
Kamil R's update08 Mar 2017, 13:00
Reviewer Update

Nobody has contacted me yet

KR
Kamil R's update10 Mar 2017, 11:13
Reviewer Update

Please ask Marilyn to call me

KR
Kamil R's update13 Mar 2017, 11:04
Reviewer Update

PLease ask Marilyn to give me an update on this

Elite Mobile
Elite Mobile's reply15 Mar 2017, 10:46
Official

Hi Kamil

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

Please refer to our telephonic discussion from this morning.

We apologise for the inconvenience, and once again, thank you for your understanding.

Thank you

Elite Mobile.