JA
Justin A

1 reviews | Active since Sept 2018

24 Mar 2025, 14:58

Absolutely disgusted!

They do not even deserve one star. I was not even aware that my contract with Vodacom was through them until they conned me into migrating to a higher package after their agent called me and **** saying that Vodacom has changed their pricing structure and I will be migrated to a higher package at no extra cost. Jiki jiki my prices increased when I laid a complaint their other agent sends an email and lies saying that I agreed to it and that the agent told me that I would be paying more. They claim that their phone calls are recorded so this would be as simple as releasing the recording. This is the last time that I ever take out a contract with Vodacom. And to make matters worse they are still calling me on a weekly basis trying to get me to upgrade. Sies!

0
Replies (1)
Elite Mobile
Elite Mobile's reply24 Mar 2025, 17:03
Official
Hi

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
Elite Mobile