KM
Kenneth M
1 reviews | Active since May 2013
14 Jun 2023, 14:47
******
Muhamed Shahsawar called myself and my wife to offer us a deal because he said we were paying too much to Vodacom (He claimed that he is within Vodacom in the Promotion department, another lie}, he then offered us a R279.00 Uncapped plan, but when the order confirmation was sent it said something different, the Plan is actually a 20GB plan coupled with some two We Drive you services that was never mentioned before which then the totals to more than R600.00pm. They are an ********* business that lies to unsuspecting potential customers!
We then called in to cancel the services but we were made to stay on the line for more than 30 minutes until we hung up. ******.
Helpful (0)
Replies (3)0
Replies (3)Elite Mobile's replyOfficial
14 Jun 2023, 14:50Good Day Kenneth,
Thank you for reaching out to us, we are sorry to hear about this, we will escalate to our Customer Care Team who will listen to the call recording between yourself and the sales agent and contact you to resolve and close.
Kind Regards,
Elite Mobile Team
Thank you for reaching out to us, we are sorry to hear about this, we will escalate to our Customer Care Team who will listen to the call recording between yourself and the sales agent and contact you to resolve and close.
Kind Regards,
Elite Mobile Team
Elite Mobile's reply14 Jun 2023, 14:50
Official
Good Day Kenneth,
Thank you for reaching out to us, we are sorry to hear about this, we will escalate to our Customer Care Team who will listen to the call recording between yourself and the sales agent and contact you to resolve and close.
Kind Regards,
Elite Mobile Team
Thank you for reaching out to us, we are sorry to hear about this, we will escalate to our Customer Care Team who will listen to the call recording between yourself and the sales agent and contact you to resolve and close.
Kind Regards,
Elite Mobile Team
KM
Kenneth M's updateReviewer Update
14 Jun 2023, 14:52How long will that take? Please do, we're very clear in that conversation.
KM
Kenneth M's update14 Jun 2023, 14:52
Reviewer Update
How long will that take? Please do, we're very clear in that conversation.
Elite Mobile's replyOfficial
14 Jun 2023, 14:54Hi Kenneth,
We have submitted your details to our Team today and they will contact you within 24-72 working hours.
Kind Regards,
Elite Mobile Team
We have submitted your details to our Team today and they will contact you within 24-72 working hours.
Kind Regards,
Elite Mobile Team
Elite Mobile's reply14 Jun 2023, 14:54
Official
Hi Kenneth,
We have submitted your details to our Team today and they will contact you within 24-72 working hours.
Kind Regards,
Elite Mobile Team
We have submitted your details to our Team today and they will contact you within 24-72 working hours.
Kind Regards,
Elite Mobile Team
