Based on recent customer reviews, Duram Smart Paint draws praise for coverage, low odour, colour retention and value, with the One for Plaster, Roofcote and NS metal ranges singled out. Reps such as Thiaan, Tiaan, Stephenie, Christo and Ian are described as knowledgeable and quick to help. Detractors report colour and shade differences between tinted batches at Builders, Brights and Mica, caked or diluted paint, peeling after a year or two, unanswered emails and warranty claims that drag on without a technical visit.
Replied to 100% of negative reviews
Reply time on negative reviews: 4h 59m
TrustIndex
5.3
Ranking
#5
in Consumer Goods
Reply Time
91h 56m
NPS Score
14
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 4h 59m
Nov '25 - Oct '26
Frequently Asked Questions About Duram Smart Paint
What do customers say about Duram Smart Paint?
Based on recent customer reviews, Duram Smart Paint draws praise for coverage, low odour, colour retention and value, with the One for Plaster, Roofcote and NS metal ranges singled out. Reps such as Thiaan, Tiaan, Stephenie, Christo and Ian are described as knowledgeable and quick to help. Detractors report colour and shade differences between tinted batches at Builders, Brights and Mica, caked or diluted paint, peeling after a year or two, unanswered emails and warranty claims that drag on without a technical visit.
Is Duram Smart Paint trustworthy?
Duram Smart Paint has a TrustIndex of 5.3 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 4 hours 59 min. Hellopeter has tracked Duram Smart Paint across 99 total reviews. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2026
It feels like I've been ****med.
Hi I'm Mbongeni Erick Mahlangu use to work for duram for two years. I'm not happy with the provident fund they gave me R3200 and I was contributing R400 and something for my provident fund. Please help me hello peter escalate this It feels like they ****med me.
1 reviews | Active since Aug 2026
It feels like I've been ****med.
Hi I'm Mbongeni Erick Mahlangu use to work for duram for two years. I'm not happy with the provident fund they gave me R3200 and I was contributing R400 and something for my provident fund. Please help me hello peter escalate this It feels like they ****med me.
1 reviews | Active since Aug 2018
Duram paint from builders richardsbay
I will never ever ever buy Duram paint again in my entire life. For starters the paint looked diluted and I stirred it for almost an hour. Then tried to b paint. It was like I never painted. The old paint underneath stood out. I took it back to Builder where I bought. Then they stirred it up then took it back home to paint. Same thing happened. I took it back to builders. They paint a small patch area to test it. They painted the same area 4 times still same bad result. They gave me a new paint then went home to paint. Same **** result again. I will never ever ever buy Duram in my lifetime.
1 reviews | Active since Aug 2018
Duram paint from builders richardsbay
I will never ever ever buy Duram paint again in my entire life. For starters the paint looked diluted and I stirred it for almost an hour. Then tried to b paint. It was like I never painted. The old paint underneath stood out. I took it back to Builder where I bought. Then they stirred it up then took it back home to paint. Same thing happened. I took it back to builders. They paint a small patch area to test it. They painted the same area 4 times still same bad result. They gave me a new paint then went home to paint. Same **** result again. I will never ever ever buy Duram in my lifetime.
1 reviews | Active since Oct 2025
I should have checked reviews before buying
I should have checked reviews before buying. Duram is a horrible product. Same standard paint color produces different colors. The batches are all different even between 1 litres. Builders had to order paint from Mpumalanga for me to get the same color because nowhere in Gauteng it matches. I will never buy Duram again, they made me sign a contract when they gave me correct color 5 litre from Mpumalanga to say that they have no further liability, not sorry that you have to pay your workers again to re-do the paint or how can we help. Duram will never see me as a customer again
1 reviews | Active since Oct 2025
I should have checked reviews before buying
I should have checked reviews before buying. Duram is a horrible product. Same standard paint color produces different colors. The batches are all different even between 1 litres. Builders had to order paint from Mpumalanga for me to get the same color because nowhere in Gauteng it matches. I will never buy Duram again, they made me sign a contract when they gave me correct color 5 litre from Mpumalanga to say that they have no further liability, not sorry that you have to pay your workers again to re-do the paint or how can we help. Duram will never see me as a customer again
1 reviews | Active since May 2016
No replies to customer emails
You don't reply to emails. I have emailed you 2 times. Why don't you attend to your emails? This is the worst form of service: making a customer feel ignored. Read your emails. ***
1 reviews | Active since May 2016
No replies to customer emails
You don't reply to emails. I have emailed you 2 times. Why don't you attend to your emails? This is the worst form of service: making a customer feel ignored. Read your emails. ***
1 reviews | Active since Sept 2011
Duram incompetence in mixing colours
On 9 June 2026, I went to buy 6 x 20L drums of Duram One for Plaster at Brights Brackengate. They only had 2 x 20l drums. Damian helped me and I told him to find out where I can get the other 4 drums. He called around and said Blackheath only had 1 drum and Boston had 4 drums. I asked Damian if they have a colour chart, so I can choose a colour. He told me they do not have a chart. I then told him to mix me a specific colour from Dulux and he said he will be able to match it and that I must trust their process. He mixed the 2 drums which should be the same colour as he saved the colour on the machine that he matched. He then gave me the printed sticker to give to Siyathemba at Boston Brights to mix the other 4 drums. I then painted the walls and after I finished, I found that the wall had 3 different colours. Although the colours looked similar, it was different shades. On 13 June I went to Brackengate Brights to complain and Damian said that Keoma January will call me on 15 June to sort it out. Keoma came out on 15 June to inspect the drums stickers and told me he will get back to me on 17 June. He came back to me on 19 June only to say he has not forgotten and that he will sort it out on 22 June. He did not get back to me and I Whatsapp him on 24 June after which he again promised to get back to me on 26 June but again did not. If this is the level of service from Duram, then this is the first and the last time that I will buy a Duram product. The only reason I bought this product was because you do not need a primer. I thought I would save time and money, but it seems I am wasting my time with Duram. I only used Plascon and Dulux in the past as I know that I will get quality, but you first need to apply a primer before you apply the topcoat. I thought I was going to save time and money by choosing Duram, but it seems I wasted my time and money as Duram is messing me around. Now I am wondering what is smart about Duram!
1 reviews | Active since Sept 2011
Duram incompetence in mixing colours
On 9 June 2026, I went to buy 6 x 20L drums of Duram One for Plaster at Brights Brackengate. They only had 2 x 20l drums. Damian helped me and I told him to find out where I can get the other 4 drums. He called around and said Blackheath only had 1 drum and Boston had 4 drums. I asked Damian if they have a colour chart, so I can choose a colour. He told me they do not have a chart. I then told him to mix me a specific colour from Dulux and he said he will be able to match it and that I must trust their process. He mixed the 2 drums which should be the same colour as he saved the colour on the machine that he matched. He then gave me the printed sticker to give to Siyathemba at Boston Brights to mix the other 4 drums. I then painted the walls and after I finished, I found that the wall had 3 different colours. Although the colours looked similar, it was different shades. On 13 June I went to Brackengate Brights to complain and Damian said that Keoma January will call me on 15 June to sort it out. Keoma came out on 15 June to inspect the drums stickers and told me he will get back to me on 17 June. He came back to me on 19 June only to say he has not forgotten and that he will sort it out on 22 June. He did not get back to me and I Whatsapp him on 24 June after which he again promised to get back to me on 26 June but again did not. If this is the level of service from Duram, then this is the first and the last time that I will buy a Duram product. The only reason I bought this product was because you do not need a primer. I thought I would save time and money, but it seems I am wasting my time with Duram. I only used Plascon and Dulux in the past as I know that I will get quality, but you first need to apply a primer before you apply the topcoat. I thought I was going to save time and money by choosing Duram, but it seems I wasted my time and money as Duram is messing me around. Now I am wondering what is smart about Duram!
1 reviews | Active since Dec 2014
Laborious and frustrating exercise.
Bought 5l Duram Wall and Ceiling Premium Matt. I used a mechanical stirrer which didn't work. Complained to the rep about the paint being very caked up after a relatively short period of standing. His reply was to use a flat paddle. Using a flat paddle will eventually loosen the lumps (I wish I could post a video), but it is a laborious and frustrating exercise. I have been using paints from various manufacturers including Duram for 30 years. I should not have to battle like this. I also previously complained about Duram EcosStripp which simply didn't work (received a refund). I don't know what has happened to Duram...
1 reviews | Active since Dec 2014
Laborious and frustrating exercise.
Bought 5l Duram Wall and Ceiling Premium Matt. I used a mechanical stirrer which didn't work. Complained to the rep about the paint being very caked up after a relatively short period of standing. His reply was to use a flat paddle. Using a flat paddle will eventually loosen the lumps (I wish I could post a video), but it is a laborious and frustrating exercise. I have been using paints from various manufacturers including Duram for 30 years. I should not have to battle like this. I also previously complained about Duram EcosStripp which simply didn't work (received a refund). I don't know what has happened to Duram...