CP
Cornelius P

1 reviews | Active since Oct 2025

19 Aug 2026, 15:32

I should have checked reviews before buying

I should have checked reviews before buying. Duram is a horrible product. Same standard paint color produces different colors. The batches are all different even between 1 litres. Builders had to order paint from Mpumalanga for me to get the same color because nowhere in Gauteng it matches. I will never buy Duram again, they made me sign a contract when they gave me correct color 5 litre from Mpumalanga to say that they have no further liability, not sorry that you have to pay your workers again to re-do the paint or how can we help. Duram will never see me as a customer again

0
Replies (3)
Duram Smart Paint
Duram Smart Paint's reply19 Aug 2026, 16:24
Official
Thank you for taking the time to share your experience. We are sorry that your experience didn't end with a resolution, and with no acknowledgement of the real cost this caused you, including the additional work your builders had to carry out. We understand why your experience has left the impression it has.  We will be in touch with you directly to understand what happened so that we can fix the situation. 
Duram Smart Paint
Duram Smart Paint's reply20 Aug 2026, 08:01
Official
Hi Cornelius 
Which suburb would this BWH be in for the Duram sales rep to contact you
Regards 
Gary 
CP
Cornelius P's update20 Aug 2026, 08:37
Reviewer Update
Hi Gary. I was working with Builders Express Raslouw in Centurion