TrustIndex
4
NPS Score
-34
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Duck Apparel
Is Duck Apparel trustworthy?
Duck Apparel has a TrustIndex of 4 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Duck Apparel across 20 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Exceptional from start to finish! Beyond impressed with Duck Apparel!
I had such an amazing shopping experience with Duck Apparel! From placing my order to receiving it, the entire process was seamless. The service was exceptional, and I was kept informed throughout, which made the whole experience even better. The leggings themselves are absolutely incredible - they are true to size, have the softest, buttery feel, are super comfortable, and incredibly flattering. You can really see and feel the quality in the product. I’m honestly so impressed with Duck Apparel and their service. I can’t wait to purchase more! Highly recommend them!
1 reviews | Active since Sept 2026
Exceptional from start to finish! Beyond impressed with Duck Apparel!
I had such an amazing shopping experience with Duck Apparel! From placing my order to receiving it, the entire process was seamless. The service was exceptional, and I was kept informed throughout, which made the whole experience even better. The leggings themselves are absolutely incredible - they are true to size, have the softest, buttery feel, are super comfortable, and incredibly flattering. You can really see and feel the quality in the product. I’m honestly so impressed with Duck Apparel and their service. I can’t wait to purchase more! Highly recommend them!
1 reviews | Active since Oct 2014
Ridiculous return/exchange policy
I'm pretty disappointed with their return/exchange policy. You drop a small fortune on their products, and if you need to do a return or exchange, they expect you to put in the effort and pay for couriers to return it and then ask for extra shipping fees for the exchanged garment. Leaves a bad taste in my mouth. I'm not even sure what I should do. I feel like I've been conned. Get with the times, DA.
1 reviews | Active since Oct 2014
Ridiculous return/exchange policy
I'm pretty disappointed with their return/exchange policy. You drop a small fortune on their products, and if you need to do a return or exchange, they expect you to put in the effort and pay for couriers to return it and then ask for extra shipping fees for the exchanged garment. Leaves a bad taste in my mouth. I'm not even sure what I should do. I feel like I've been conned. Get with the times, DA.
1 reviews | Active since Aug 2026
After sales aervice
Extremely disappointed with their returns policy! I am presently out of pocket to the tune of R6000. Waiting for a refund and waiting for the correct jacket to be delivered. I have contacted Wendy Knowler for assistance
1 reviews | Active since Aug 2026
After sales aervice
Extremely disappointed with their returns policy! I am presently out of pocket to the tune of R6000. Waiting for a refund and waiting for the correct jacket to be delivered. I have contacted Wendy Knowler for assistance
1 reviews | Active since Sept 2020
Super impressed
I always take the time to leave a review when something goes wrong with an order, whether it’s a return, an exchange, or simply the communication throughout the process. I can honestly say that Jeanriette made my size exchange so easy. Her communication was excellent, she was friendly, and her professionalism really stood out. It’s refreshing to experience such outstanding customer service, and she turned what could have been a frustrating process into a seamless one. I am super impressed. Thank you, Jeanriette and ultimately Duck Apparel for this refreshingly positive experience.
1 reviews | Active since Sept 2020
Super impressed
I always take the time to leave a review when something goes wrong with an order, whether it’s a return, an exchange, or simply the communication throughout the process. I can honestly say that Jeanriette made my size exchange so easy. Her communication was excellent, she was friendly, and her professionalism really stood out. It’s refreshing to experience such outstanding customer service, and she turned what could have been a frustrating process into a seamless one. I am super impressed. Thank you, Jeanriette and ultimately Duck Apparel for this refreshingly positive experience.
1 reviews | Active since Jul 2011
Poor after-sales service
To be clear: the jacket itself is fantastic quality, but the after-sales service, communication, hidden exchange costs, and handling of this refund process have been extremely disappointing for a premium-priced product. I’m extremely disappointed with the way my exchange/refund process has been handled by Duck Apparel. I purchased a parka for R3599 on 21 April. After receiving it, I requested an exchange for a bigger size. I understood that I would be responsible for the courier cost to return the original jacket. However, what was never properly made clear upfront is that customers are also expected to pay an additional R150 delivery fee for the replacement jacket, which you need to do before your exchange is logged. So in total, I paid an additional R350 (courier and delivery), on top of an already premium-priced jacket. Because of these unexpected costs, I decided to cancel the exchange and requested a refund before the replacement jacket had even been collected or dispatched. Unfortunately, this was apparently not processed in time, because the replacement jacket was still delivered to me on 6 May. I immediately informed Duck Apparel and was told they would arrange a courier collection. A collection was scheduled for 14 May, and I waited the entire day for the courier, but nobody arrived. I then followed up twice via email and initially received no response. I eventually sent another detailed email explaining the situation again and even offered to keep the replacement jacket if I could simply repay the R150 delivery fee. The response I received was extremely frustrating. I was told the order had been cancelled and I therefore could not keep it, that courier costs were my responsibility, and that the R150 refund was supposedly a “gesture of goodwill.” At this stage, I still had not received any refund whatsoever for the original jacket. I once again explained the full situation, attached all previous email correspondence as proof, and only then did they agree to arrange another courier. After further delays and more follow-ups from my side, a courier finally arrived to collect the jacket on 26 May — with notice only on the day of collection. The jacket has now finally been collected, and I am waiting for confirmation that it has been received and for my refund to be processed. Unfortunately, this entire experience has left a bad impression on me. I have always wanted one of their jackets, but after this process, I honestly think I can do without it.
1 reviews | Active since Jul 2011
Poor after-sales service
To be clear: the jacket itself is fantastic quality, but the after-sales service, communication, hidden exchange costs, and handling of this refund process have been extremely disappointing for a premium-priced product. I’m extremely disappointed with the way my exchange/refund process has been handled by Duck Apparel. I purchased a parka for R3599 on 21 April. After receiving it, I requested an exchange for a bigger size. I understood that I would be responsible for the courier cost to return the original jacket. However, what was never properly made clear upfront is that customers are also expected to pay an additional R150 delivery fee for the replacement jacket, which you need to do before your exchange is logged. So in total, I paid an additional R350 (courier and delivery), on top of an already premium-priced jacket. Because of these unexpected costs, I decided to cancel the exchange and requested a refund before the replacement jacket had even been collected or dispatched. Unfortunately, this was apparently not processed in time, because the replacement jacket was still delivered to me on 6 May. I immediately informed Duck Apparel and was told they would arrange a courier collection. A collection was scheduled for 14 May, and I waited the entire day for the courier, but nobody arrived. I then followed up twice via email and initially received no response. I eventually sent another detailed email explaining the situation again and even offered to keep the replacement jacket if I could simply repay the R150 delivery fee. The response I received was extremely frustrating. I was told the order had been cancelled and I therefore could not keep it, that courier costs were my responsibility, and that the R150 refund was supposedly a “gesture of goodwill.” At this stage, I still had not received any refund whatsoever for the original jacket. I once again explained the full situation, attached all previous email correspondence as proof, and only then did they agree to arrange another courier. After further delays and more follow-ups from my side, a courier finally arrived to collect the jacket on 26 May — with notice only on the day of collection. The jacket has now finally been collected, and I am waiting for confirmation that it has been received and for my refund to be processed. Unfortunately, this entire experience has left a bad impression on me. I have always wanted one of their jackets, but after this process, I honestly think I can do without it.
1 reviews | Active since Sept 2024
Amazing quality and super fast delivery
Really impressed with Duck Apparel. Ordered recently and my parcel arrived so quickly, beautifully packaged too. The jacket quality is amazing - lightweight but still super warm, and the fit is really flattering. You can tell a lot of thought has gone into the details. Definitely feels like a premium product. Overall just a great experience from start to finish. Will 100% order again!
1 reviews | Active since Sept 2024
Amazing quality and super fast delivery
Really impressed with Duck Apparel. Ordered recently and my parcel arrived so quickly, beautifully packaged too. The jacket quality is amazing - lightweight but still super warm, and the fit is really flattering. You can tell a lot of thought has gone into the details. Definitely feels like a premium product. Overall just a great experience from start to finish. Will 100% order again!
1 reviews | Active since Feb 2011
Absolutely the best products and service I have experienced
Absolutely the best products and service I have experienced. From start to finish, everything feels seamless and you truly feel valued as a customer. The quality is outstanding and the attention to detail really shows. I will definitely be shopping with you again. "Dankie" Duck Apparel. 🙌
1 reviews | Active since Feb 2011
Absolutely the best products and service I have experienced
Absolutely the best products and service I have experienced. From start to finish, everything feels seamless and you truly feel valued as a customer. The quality is outstanding and the attention to detail really shows. I will definitely be shopping with you again. "Dankie" Duck Apparel. 🙌