Worst service ever in my life

Its really sad for a client to be writing this kind of a review, Firstly i would like to compliment Ben Cook for all his awesome service till this far.

Secondly i am very disappointed in DLS Telecom as a company, honestly if i knew this would have happened i wouldn't even have app**** for my Telkom sim through them, management is the worst, Natalie Van Rooyen responded to an email i sent on the 06th Sep 2021, she promised she will call me later on the day to check if my query has been resolved till today i am still awaiting her call back,

Long story short i have been waiting for Telkom to refund me my money, R 848.00 This has been an ongoing issue that cant seem to help me with, I've complained about this several times, this is actually draining and tiring, I NEED MY MONEY that's all i want, DSL Telecom should pick up the phone and sort this out because i am so tired, i signed up the contract with them and not Telkom so they must sort it out on my behalf, Should this not be sorted out today, i will have to take this up with the Ombudsman,