JO
Juan O
1 reviews | Active since Apr 2010
03 May 2022, 11:51
Useless Service can't cancel products they are quick to sell consumers!
Selling products that you can never cancel! I have been trying to cancel my Telkom Fibre account for almost 3 months now because we moved to an area where there is no fibre and I am still being billed! This team is quick to complete the sell but will / can't assist in cancelations at all! This is definitely a consumer protection act claim because you can't a consume a product which they can then never cancel it!
Helpful (0)
Replies (1)0
Replies (1)
DSL Telecom 's replyOfficial
05 May 2022, 15:02Good day Juan, we understand that your cancellation request is not being processed on Telkom's system as your service that you are cancelling is a business service and not consumer service. We have escalated this with Telkom. We will contact you shortly to assist you in placing your cancellation. Kind regards.
DSL Telecom 's reply05 May 2022, 15:02
Official
Good day Juan, we understand that your cancellation request is not being processed on Telkom's system as your service that you are cancelling is a business service and not consumer service. We have escalated this with Telkom. We will contact you shortly to assist you in placing your cancellation. Kind regards.