LW
Leigh-Ann Ward

1 reviews | Active since May 2022

28 Jun 2023, 05:09

Telkom is *******

20Mbps LTE Wireless Unlimited (All Hours) D-LINK AC1200 DB @ R669 x 24 Months

This is my contract. To my dismay I have issues every month. Here from the 20th I have minimal to no connectivity. Yesterday I call Telkom after the how many times to find out what’s going on. After my second call I get told I get throttled after a certain amount of usage. So please explain to me what “UNLIMITED” means because then DSL telecom and Telkom owes me money for the anguish I have been going through theses last 12 month. Selling you a service and *****ing from you actually. Yesterday I get told they will escalate it to the back office. Is our land so ******* that they can follow simple rules like follow an instruction of UNLIMITED. How many others are they de*****ing. Telkom is truly pathetic.

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Replies (1)
DSL Telecom
DSL Telecom 's reply28 Jun 2023, 11:00
Official
Hi Leigh-Ann,

We apologise for the inconvenience you've experienced. Our team has thoroughly investigated your concerns, and we are committed to resolving the issues you've been facing. We will be reaching out to you today to discuss and ensure that your query is resolved.

Kind regards.