DM
D-mac Maseko
1 reviews | Active since Jun 2019
01 Dec 2025, 10:21
Ridiculous Service From DSL Telecom
I decided to get my Mother Uncapped LTE connection through DSL connect, the registration process was seamless however right after I received my package they stopped helping me... I have had the router for 6 days now and I'm still not connected.
I reached out to KG who assisted me with registering but now she just ignores me, I tried sending an email to the support team & I even tried their WhatsApp and still I haven't received any assistance.
Helpful (0)
Replies (2)0
Replies (2)
DSL Telecom 's replyOfficial
01 Dec 2025, 13:40Good Day D-mac,
We understand that this situation has been frustrating, and we acknowledge the inconvenience it may have caused.
Your query has been logged to the Internet Service Provider, and a customer service representative from our team has been in touch with you. We will continue to keep you updated.
If you have any further questions, please feel free to reach out to us directly.
Kind Regards,
We understand that this situation has been frustrating, and we acknowledge the inconvenience it may have caused.
Your query has been logged to the Internet Service Provider, and a customer service representative from our team has been in touch with you. We will continue to keep you updated.
If you have any further questions, please feel free to reach out to us directly.
Kind Regards,
DSL Telecom 's reply01 Dec 2025, 13:40
Official
Good Day D-mac,
We understand that this situation has been frustrating, and we acknowledge the inconvenience it may have caused.
Your query has been logged to the Internet Service Provider, and a customer service representative from our team has been in touch with you. We will continue to keep you updated.
If you have any further questions, please feel free to reach out to us directly.
Kind Regards,
We understand that this situation has been frustrating, and we acknowledge the inconvenience it may have caused.
Your query has been logged to the Internet Service Provider, and a customer service representative from our team has been in touch with you. We will continue to keep you updated.
If you have any further questions, please feel free to reach out to us directly.
Kind Regards,
DM
D-mac Maseko's updateReviewer Update
02 Dec 2025, 15:08Hi there
Thank you for the reply.
Yes I've been keeping in touch with Caelynne and she's finally connected.
Please thanks Caelynne for keeping in touch with me.
Regards
Thank you for the reply.
Yes I've been keeping in touch with Caelynne and she's finally connected.
Please thanks Caelynne for keeping in touch with me.
Regards
DM
D-mac Maseko's update02 Dec 2025, 15:08
Reviewer Update
Hi there
Thank you for the reply.
Yes I've been keeping in touch with Caelynne and she's finally connected.
Please thanks Caelynne for keeping in touch with me.
Regards
Thank you for the reply.
Yes I've been keeping in touch with Caelynne and she's finally connected.
Please thanks Caelynne for keeping in touch with me.
Regards