LK
Lydia K

1 reviews | Active since Sept 2020

20 Jun 2022, 13:07

POOREST SERVICE

On 1 March 2022, I renewed my uncapped data and on the same day it was requested that another subscription be cancelled. I spoke to Okuhle who assured me that she will arrange everything.

To cut a long story short, this has not been done yet. TERRIBLE. Afterward I have spoken to various people and they explained to me that I must speak to the cancelations department. If I was aware that I must do that, I would have cancelled it with this department. How should I know to whom I should speak to if Okuhle told me that she arranged everything.

Disgrace!!!

0
Replies (1)
DSL Telecom
DSL Telecom 's reply20 Jun 2022, 15:11
Official
Good day Lydia, we are sorry for the inconvenience caused. Our Customer Service Assistant Manager has been in contact with you to assist you in processing your cancellation online. We will be following up with you shortly to ensure your cancellation request has been successful. Kind regards.