NN
Naleddie N
1 reviews | Active since Mar 2018
05 Jan 2022, 10:32
Poor Customer Service related to connectivity
I an disappointed with how my issue has been handled by DSL Telecom, the network connectivity has been poor since obtain the device in November 2021. The LG smart TV and Huawei P3o Pro constant disconnect from the device with a notification for "no internet" causing be no joy at all as I have to continuously sent emails, been put through to Telkom and have my call dropped by an agent before any assistance is offered.
Helpful (0)
Replies (3)0
Replies (3)
DSL Telecom 's replyOfficial
05 Jan 2022, 12:32Hi Naleddie, thank you for letting us know about this. Your feedback helps us get better. Our Customer Support team is actively working on your support query and hope to resolve it promptly. Kind Regards.
DSL Telecom 's reply05 Jan 2022, 12:32
Official
Hi Naleddie, thank you for letting us know about this. Your feedback helps us get better. Our Customer Support team is actively working on your support query and hope to resolve it promptly. Kind Regards.
NN
Naleddie N's updateReviewer Update
15 Jan 2022, 11:07Highly disappointed in your customer service, my issue still hasn't been resolved from the 5th of January 2022 to date!
NN
Naleddie N's update15 Jan 2022, 11:07
Reviewer Update
Highly disappointed in your customer service, my issue still hasn't been resolved from the 5th of January 2022 to date!
DSL Telecom 's replyOfficial
17 Jan 2022, 14:54Hi Naleddie, we are sorry about this - from our side it looked like Telkom had dealt with your support query. We have gone ahead and opened a new support ticket on your behalf and escalated the ticket to Telkom. We have requested a technician to be dispatched to assist you soonest. Kind regards.
DSL Telecom 's reply17 Jan 2022, 14:54
Official
Hi Naleddie, we are sorry about this - from our side it looked like Telkom had dealt with your support query. We have gone ahead and opened a new support ticket on your behalf and escalated the ticket to Telkom. We have requested a technician to be dispatched to assist you soonest. Kind regards.