Pay for nothing

My Vox wifi line was supposed to be live from 1 June, the line was activated on the 28th of May for testing, and thereafter not used, as I have an existing isp. The request was to be active from 1 June 2019

On the morning of the 1st of June, just after 12 am, I was trying to switch on the modem, but the service was intermittent and not stable at all.

This lead to a call to the Vox client services deparment, who promised to log this with Vuma, and send me the reference number, which I have, to today, not received.

The Vox modem is off since then and I’m using wifi from my previous isp, until this matter is resolved

I’m told in a mail to pay, as you are paying for the services to Vox/Vuma, but no services are rendered