Pathetic

Not good at all. they seem to be always in reactive and not proactive stages I took out a FTTH package with them for Vox Telecom. after numerous follow ups by myself and pushing, I managed to get a tech out to install the fibre, many more calls by myself, I managed to get a tech put to install the router, much more calls by myself, I hear that the installed router is faulty and needs 4 working days to be sorted out. all this after one month and they claim on Facebook and other social platforms of quick and easy install

all these follow ups were made by myself, no company rep. Metro Fibre is responsible for the install so how did they pass the router on install when it is not working now.

these companies lost my respect as they clearly show no customer service and always look for excuses, no solutions, lack of empathy, not professional.

Much training is needed at these companies as they sing a sweet tune to get you to sign up yet lack what it really means to keep customers.