TN
Tushya N
1 reviews | Active since Oct 2014
01 Nov 2023, 15:39
No signal for 5 days, still has audacity to debit account
Horrific experience. No signal for 5 days, sent 3 email queries and none were responded to.
Don't trust this company.
Helpful (0)
Replies (3)0
Replies (3)
DSL Telecom 's replyOfficial
01 Nov 2023, 16:49Good Day Tushya,
Thank you for bringing this to our attention. We’re sorry to hear about the inconvenience you've experienced. Our team is in the process of reaching out to you to gain further clarity on the issue you're experiencing and to get your query resolved.
Kind Regards
DSL Telecom 's reply01 Nov 2023, 16:49
Official
Good Day Tushya,
Thank you for bringing this to our attention. We’re sorry to hear about the inconvenience you've experienced. Our team is in the process of reaching out to you to gain further clarity on the issue you're experiencing and to get your query resolved.
Kind Regards
TN
Tushya N's updateReviewer Update
04 Nov 2023, 09:51Your team clearly doesn't know what they're doing. You opened a ticket with Telkom fine. The signal is not restored and today you're sending me an email asking me if you can close my ticket. There's something seriously wrong with your business if it closes tickets without verifying issues are resolved. If you have no control over the situation why even sell the product?
Dsl telecom you've lost all my respect as a business and this review at 1 star will remain.
Dsl telecom you've lost all my respect as a business and this review at 1 star will remain.
TN
Tushya N's update04 Nov 2023, 09:51
Reviewer Update
Your team clearly doesn't know what they're doing. You opened a ticket with Telkom fine. The signal is not restored and today you're sending me an email asking me if you can close my ticket. There's something seriously wrong with your business if it closes tickets without verifying issues are resolved. If you have no control over the situation why even sell the product?
Dsl telecom you've lost all my respect as a business and this review at 1 star will remain.
Dsl telecom you've lost all my respect as a business and this review at 1 star will remain.
DSL Telecom 's replyOfficial
06 Nov 2023, 14:40Good Day Tushya,
Natalie from our Help Desk Team has confirmed that you are experiencing a Telkom area fault which Telkom's technical team is currently working on resolving. We will be in touch with you just as soon as further feedback has been provided by Telkom. Once again, we are sorry to hear about the inconvenience you're experiencing.
Kind Regards
Natalie from our Help Desk Team has confirmed that you are experiencing a Telkom area fault which Telkom's technical team is currently working on resolving. We will be in touch with you just as soon as further feedback has been provided by Telkom. Once again, we are sorry to hear about the inconvenience you're experiencing.
Kind Regards
DSL Telecom 's reply06 Nov 2023, 14:40
Official
Good Day Tushya,
Natalie from our Help Desk Team has confirmed that you are experiencing a Telkom area fault which Telkom's technical team is currently working on resolving. We will be in touch with you just as soon as further feedback has been provided by Telkom. Once again, we are sorry to hear about the inconvenience you're experiencing.
Kind Regards
Natalie from our Help Desk Team has confirmed that you are experiencing a Telkom area fault which Telkom's technical team is currently working on resolving. We will be in touch with you just as soon as further feedback has been provided by Telkom. Once again, we are sorry to hear about the inconvenience you're experiencing.
Kind Regards