No internet connection for more than 7 days !!!

The worst service I've ever had. I've been without internet for more than 7 days. For days, I've been on and off the phone with consultants and support staff. The entire time, it was just someone else on the phone who couldn't help with the "no internet" problem. I sent them an email, but still no response, and I'm stuck with "no internet." They provide no assistance. The support crew claims that it is Telkom's fault, not theirs. I was completely dissatisfied!