JL
Johan L
1 reviews | Active since Jul 2009
06 May 2021, 16:57
NO AFTERSALES SERVICE
Extremely bad company.
They tell you they provide a service - so that you never have to deal with Telkom. They sell you a package that does not work in your area. Then you sit afterwards with the problem. They are not interested in Aftersales service. Only selling. Stay away from them.
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DSL Telecom 's replyOfficial
19 May 2021, 10:14Good day Johan,
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. When it comes to more billing queries relating to transferring money from or in customers accounts, in order to keep your account secure and safe our customers need to deal directly with Telkom's Accounts department to keep your data and information private. I am happy to say that after escalating your query with Telkom, you account has been debited with the correct amount owed to you.
Kind regards.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. When it comes to more billing queries relating to transferring money from or in customers accounts, in order to keep your account secure and safe our customers need to deal directly with Telkom's Accounts department to keep your data and information private. I am happy to say that after escalating your query with Telkom, you account has been debited with the correct amount owed to you.
Kind regards.
DSL Telecom 's reply19 May 2021, 10:14
Official
Good day Johan,
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. When it comes to more billing queries relating to transferring money from or in customers accounts, in order to keep your account secure and safe our customers need to deal directly with Telkom's Accounts department to keep your data and information private. I am happy to say that after escalating your query with Telkom, you account has been debited with the correct amount owed to you.
Kind regards.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. When it comes to more billing queries relating to transferring money from or in customers accounts, in order to keep your account secure and safe our customers need to deal directly with Telkom's Accounts department to keep your data and information private. I am happy to say that after escalating your query with Telkom, you account has been debited with the correct amount owed to you.
Kind regards.