AE
ABDUL-KADER EBRAHIM

1 reviews | Active since Jun 2015

27 Aug 2021, 19:12

Misleading disappointing customer

Disappointed to say the least mislaid I took 3 telkom internet deals with you guys on the 23rd of August I took the unlimited All Hours telkom LTE with a d link router now I was under the impression I'd get the router that' is advertised on the website there's even a picture of the router that's why I took the product with you guys because did think the router I saw that is advertised with the product online I'd get let me tell you how disappointed i was today when I got the product and it's not the same d link router as advertised on the website in the picture I even took a screenshot I do not what this product and I feel like I was mislead and I'm very disappointed the router they send me is a router I already have I'm not interested in haveing this router as it's not whqt i signed up for the router I was supposed to get is a D-Link AC1200 DB but instead a got a d link AC1200 and it's a completely different one then the D-Link AC1200 DB even in the application it says D-Link AC1200 DB even if you Google it you'll see the D-Link AC1200 DB and d link ac1200 I got it's completely different I want the one thats in the picture on your website or please come collect the item and cancel the product because this is not what I signed up for I am beyond disappointed in DSL telecom I even tried speaking directly to telkom but they said I have to deal with you guys because i signed up woyb dsL telecom please fix this and make this right because this really seems like misleading information and I even took a screenshot of what it shows on your website

0
Replies (1)
DSL Telecom
DSL Telecom 's reply30 Aug 2021, 16:51
Official
Good day Abdul-kader E, our customer services team has been in contact with Telkom to deliver the correct router to you. Telkom has advised that they have contacted you and that a new order will be placed to provide you with the correct router.
Kind regards