RS
Ronettia S
1 reviews | Active since Dec 2019
07 Jan 2023, 13:39
I Regret moving to DSL
November I ordered a LTE Telkom uncapped 20mbps wifi for R670 per month and I paid a total of R1830 but my wifi is suspended. I can't even check my payment history and they charge me everyday R3 and sometimes twice a day for Akinga verification now my account is suspended for things I didn't subscribed for. I will cancel your pathetic service. DSL and telkom are *******. I want my wifi re activated today or I will do business somewhere else.I never had this problems with VOX. I regret moving from vox to you guys.How can I still owe R1970 but I'm only 3 months with you and I already paid R830 and again R1000 for something that is R670 per month.
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Replies (3)
DSL Telecom 's replyOfficial
09 Jan 2023, 10:02Good day Ronettia,
Upon investigating your query, we can see that there are active subscription services linked to your account and causing an increased billing. Our Customer Services Manager has tried to phone you to solve this query. She will be assisting you with the cancellation of your subscription services.
Kind regards.
Upon investigating your query, we can see that there are active subscription services linked to your account and causing an increased billing. Our Customer Services Manager has tried to phone you to solve this query. She will be assisting you with the cancellation of your subscription services.
Kind regards.
DSL Telecom 's reply09 Jan 2023, 10:02
Official
Good day Ronettia,
Upon investigating your query, we can see that there are active subscription services linked to your account and causing an increased billing. Our Customer Services Manager has tried to phone you to solve this query. She will be assisting you with the cancellation of your subscription services.
Kind regards.
Upon investigating your query, we can see that there are active subscription services linked to your account and causing an increased billing. Our Customer Services Manager has tried to phone you to solve this query. She will be assisting you with the cancellation of your subscription services.
Kind regards.
RS
Ronettia S's updateReviewer Update
09 Jan 2023, 11:21Who linked that services to my account. You people need to sort out your mess and refund me my money That is ***** because I didn't subscribed to any of your **** subscriptions.
RS
Ronettia S's update09 Jan 2023, 11:21
Reviewer Update
Who linked that services to my account. You people need to sort out your mess and refund me my money That is ***** because I didn't subscribed to any of your **** subscriptions.
DSL Telecom 's replyOfficial
11 Jan 2023, 10:52Hi Ronettia, one of our team members has gotten in contact with you to explain these subscription services. We will assist you in removing these from your account. Kind regards.
DSL Telecom 's reply11 Jan 2023, 10:52
Official
Hi Ronettia, one of our team members has gotten in contact with you to explain these subscription services. We will assist you in removing these from your account. Kind regards.