I AM STILL WAITING FOR ASSISTANCE

This is my last attempt with Telkom and therafter you may do as you please because you are now messing with my livlihood.

I need assistance with this on going issue , understandably its lock down however if my line is suspended then that is a crisis for me .

On the 8th July I was put through to Telkom where I was told that this new line which was suppose to be a renewal of contract would be cancelled an my monies paid reverted to my original line which is now arrears due to an error not of my doing . Since the call I have received no communication from Telkom or yourselfs and this morning presented with a Telkom bill just over 4K. Like I mentioned to the consultant I spoke to I refuse to be liable for mistakes that have a financial cost attached to it , this is not a time for Telkom or anyone else responsible to drop the ball . I need this wifi and If I cant be assisted then we need to terminate all contracts and I should move on. I have sent numerous emails , made numerous calls which included cancellation of this new line and the collection of the device and sim card that was sent to me.

I am not an unreasonable person but this clearly shows how you are not putting the customer first and undeestanding the debth of this issue. I work from home and cant be threatened with a line that will be suspended. I asked for a renewal and not a new line , please fix this with a solution today . . My ID number is *** and I was assisted by DSL telecom with my initial contract and the renewal once that contract expired. I have been querying this since June via call , emails and yet we arw now approaching September and both lines are suspended. I need to pay my existing line however due to a mistake made between Telkom and DSL telecom I am still suffering with no acess to working from home. TELKOM if your calls are all recorded for quality and security purposes pull up all my calls and listen to how the line was cancelled by one of yours and a collection arranged after all funds paid moved to my original line then I pay whatever I owe there but not 7k for two lines in one house serving the same purpose, I am not stupid. Let me know now if I need to switch provider's because I am ready to, having acess to wifi is my bread and butter and now you have taken that away from me.