LM
Leeroy M

1 reviews | Active since Dec 2022

13 Jan 2023, 12:43

Fibre.

I have placed an order for fibre after a month they only came out.after fibre was installed i was told to wait 24hours for account to be handed over,bear in mind when dsl advertised they said that our router will arrive within 2days.

Vox says they cannot do anything unless account is handed over to them to activate my plan.

I was then told they first need to test the line,this is 2 days after i was told to wait 24 hours for the account to be handed over.

My sales lady says theres nothing she can do further.

This whole process is dragging and im at a point where i think im rather gona cancel the order and i will not recommend dsl telecom to anyone,their technical support agents is so rude and unhelpful!

0
Replies (1)
DSL Telecom
DSL Telecom 's reply16 Jan 2023, 09:50
Official
Good day Leeroy, one of our customer service team members has contacted you today to assist you with your query and activating your fibre line. Kind regards.