TM
Tammy M
1 reviews | Active since Aug 2009
20 Apr 2021, 14:03
DSL TELECOM WORSE SERVICE EVER BEWARE OF TEHIR FINE PRINT and STUPID AGENST
WORST SERVICE EVER _ they do not adhere to your requests and blame customer for anything related. Do NOT SIGN UP - THEY HOOK YOU IN WITH THEIR FINE PRINT - BEWARE OF DSL TELECOM
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DSL Telecom 's replyOfficial
21 Apr 2021, 09:57Good day Tammy, thank you for letting us know about this. Your feedback helps us get better. We are looking into your query and hope to resolve it promptly and accurately.
After further investigation on your support ticket, as mentioned by our customer service team - to cancel your Vox service you will need to contact Vox directly. You are required to submit your cancellation request in handwriting or via email. Please send Vox an email with your cancellation request. Once done Vox can process your cancellation. Furthermore, here is a article advising how to cancel your Vox service: https://service.dsltelecom.co.za/portal/en/kb/articles/how-to-cancel-your-vox-service. Please let us know if you need any further assistance. Kind regards.
After further investigation on your support ticket, as mentioned by our customer service team - to cancel your Vox service you will need to contact Vox directly. You are required to submit your cancellation request in handwriting or via email. Please send Vox an email with your cancellation request. Once done Vox can process your cancellation. Furthermore, here is a article advising how to cancel your Vox service: https://service.dsltelecom.co.za/portal/en/kb/articles/how-to-cancel-your-vox-service. Please let us know if you need any further assistance. Kind regards.
DSL Telecom 's reply21 Apr 2021, 09:57
Official
Good day Tammy, thank you for letting us know about this. Your feedback helps us get better. We are looking into your query and hope to resolve it promptly and accurately.
After further investigation on your support ticket, as mentioned by our customer service team - to cancel your Vox service you will need to contact Vox directly. You are required to submit your cancellation request in handwriting or via email. Please send Vox an email with your cancellation request. Once done Vox can process your cancellation. Furthermore, here is a article advising how to cancel your Vox service: https://service.dsltelecom.co.za/portal/en/kb/articles/how-to-cancel-your-vox-service. Please let us know if you need any further assistance. Kind regards.
After further investigation on your support ticket, as mentioned by our customer service team - to cancel your Vox service you will need to contact Vox directly. You are required to submit your cancellation request in handwriting or via email. Please send Vox an email with your cancellation request. Once done Vox can process your cancellation. Furthermore, here is a article advising how to cancel your Vox service: https://service.dsltelecom.co.za/portal/en/kb/articles/how-to-cancel-your-vox-service. Please let us know if you need any further assistance. Kind regards.