DSL Telecom bad service

Unacceptable level of service I have received from DSL Telecom third party to Tellkom, particularly regarding assistance with a SIM swap. The self-service SIM swap process via WhatsApp has been deliberately set to prevent customers from completing the process independently, only for us to be directed to physical Telkom outlets where we are charged R100 for the same service. They fail to rectify and resolve the issue but they are still taking my money off my account monthly. This practice appears to be an intentional strategy to generate revenue from customers through unnecessary in-person transactions, which I find unacceptable. I see no reason to remain with the service and I advise every customer to choose a service provider based on their customer service background and that one day DSL telecom will treat you same as me.