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Njabulo
1 reviews | Active since Jul 2022
12 Dec 2024, 15:04
DSL Poor customer service
Horrible service, I sent an email to terminate, then a month later they called, post me following up, telling me I need to call Telkom for cancellation. Now they don’t want to remedy the situation, I have to incur the costs because of their poor customer service. Their email responses are also rude. Especially Tionita!! Do not do it, if you want good network connection and good service. Telkom will loose customers if they continue to work with them.
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DSL Telecom 's replyOfficial
13 Dec 2024, 14:13Good Day Njabulo,
We understand how frustrating the billing query and cancellation process with your internet service must be. While we’re unable to cancel the services directly on your behalf, one of our customer service representatives has already reached out to provide guidance on addressing your billing query.
Kind Regards,
We understand how frustrating the billing query and cancellation process with your internet service must be. While we’re unable to cancel the services directly on your behalf, one of our customer service representatives has already reached out to provide guidance on addressing your billing query.
Kind Regards,
Best regards,
DSL Telecom 's reply13 Dec 2024, 14:13
Official
Good Day Njabulo,
We understand how frustrating the billing query and cancellation process with your internet service must be. While we’re unable to cancel the services directly on your behalf, one of our customer service representatives has already reached out to provide guidance on addressing your billing query.
Kind Regards,
We understand how frustrating the billing query and cancellation process with your internet service must be. While we’re unable to cancel the services directly on your behalf, one of our customer service representatives has already reached out to provide guidance on addressing your billing query.
Kind Regards,
Best regards,