IH
Imraan H

1 reviews | Active since Sept 2017

09 Jun 2020, 17:27

DISGUSTINGLY POOR SERVICE LEVELS

DISGUSTING AND TOTAL LACK OF CUSTOMER SERVICE! ABSOLUTELY NO REGARD FOR CLIENTS CONCERNS. POOR RESOLUTION MANAGEMENT. HOW DO YOU COME BACK TO A CUSTOMER ON THE 09/06/2020 - ALMOST 2 WEEKS AFTER THE APPLICATION WAS DONE TO STATE THE BANK ACCOUNT IS INCORRECT? AFTER ALL MY EMAILS AND CALLS AND REQUEST ABOUT AN UPDATE REGARDING MY ORDER NO BOTHERED TO CHECK IF EVERYTHING IS IN ORDER!!! DO NOT BE FOOLED BY THE CLIENT FEEDBACK. MY EXPERIENCE SAYS EVERYTHING.

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Replies (1)
DSL Telecom
DSL Telecom 's reply26 Aug 2020, 16:48
Official
Hi Imraan,

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
I am happy to hear that everything has been resolved and you have received your order.

Thanks again for your feedback, and take care! 

Best regards,