Disgusted with DSL telecoms

I am so disappointed with the service Ive receive from DSL Telecoms. Utterly disgusted. Please do not do business with them. They have no way of treating a customer that has been with them for 4 years. Coming from a customer experience business, I do not think that Ive been treated fairly at all.

I spoke to an agent on their whatsapp line - Lakeesh, who asked if i would like to renew my contract, i declined and she confirmed that the last deduction would be on the 27th May. This morning to my surprise, i spoke to Christiaan, who completely changed the story and said that it would not be cancelled, and Lakeesh no longer works there. He informed that i need to speak to Telkom to cancel. I was suprised, because i was told on the 11 April that no further deductions would go after the 27th May. Christiaan did not want to see my reasoning and insisted i need to speak to Telkom. I requested to speak to the manager and Christiaan came back to the line and said my manager is saying the same thing. So me as a customer, could not even speak to a manager, or rather the manager refused to even come to speak to a customer. Disgusting.

You should learn how to treat your customer's fairly. Maybe you should consider training your agents to listen to the customer and understand where the customer is coming from, instead of sending the customer from pillar to post.

Im really disappointed and really disgusted that this is how you choose to treat customers and Im advising anyone considering taking a contract out with DSL telecoms not to do so.