Cancellation fees and uninformed price increases.

They increased my monthly subscription without informing me. When I asked to go back to a lower priced offer as I have not agreed to a new price, I was told that I will be locked in to them for another 12 month contracted, they don't do month to month, even after years of being a client.

The strange part is that when all other ISP's have offered a speed increase at the same price, I have received a price increase with no news of a speed upgrade, and I cannot cancel as my speed upgrade was less than 12 months, and I will have to pay a cancellation fee, even after being a client since 2021. They treat upgrades and downgrades as new 12 month contracts, and use cancellation fees to keep you locked in. I will be cancelling their services in May