Hellopeter
Share Your Experience
CR
Chad R

1 reviews | Active since Aug 2011

01 Aug 2022, 10:32

Breach of contract

We got a 10 mb wifi with dsl and telkom. I have had less than 2 mb for the last 2 months. And to top it off the ROUTER ACCEPTED A DAILY SUBSCRIPTION THAT NO ONE CAN EXPLAIN. I called to have it canceled and got no feedback. End of July I got charged extra due to the SUBSCRIPTION and was told I am liable. I was not made aware that TELKOMS ROUTERS HAVE BUILT IN AI THAT CAN ACCEPT THIRD-PARTY SERVICES ON YOUR BEHALF WITHOUT NOTIFYING YOU

1 not receiving what I am paying for

2. The router can accept SUBSCRIPTIONS on my behalf with out my knowledge

3 no feedback from anyone regarding any of the calls

I tried to cancel the wifi with immediate affect and was advised I must pay a extra R1400 in order to cancel.

I feel this is breach of contract. And I am being charged for services not rendered and added AI that I was not aware of

0
Replies (3)
DSL Telecom
DSL Telecom 's reply01 Aug 2022, 15:39
Official
Good day Chad, I’m sorry to hear you had a frustrating experience.  Telkom allows you to block all WASP subscriptions as we have already discussed with you telephonically, along with the cancellation fees that apply if you do decide to cancel your contract within the 12-month commitment term. We will let you know once feedback is received from Telkom regarding your WASP query. We hope to resolve your concerns promptly and accurately. Kind regards
CR
Chad R's update01 Aug 2022, 15:45
Reviewer Update
Yes it was blocked. However I was still unfairly charged. And the matter of the "10 mb" uncapped was not addressed. I still believe this is breach of contract. And you have lost a customer due to really really bad service.
DSL Telecom
DSL Telecom 's reply01 Aug 2022, 16:59
Official
Hi Chad, I am glad to hear that the WASP service has been blocked. We have not been made aware of the speed issue that you are experiencing and will be in contact with you shortly to discuss what could be causing this and how we can resolve this. Kind regards.