BAD Experience with service

I honestly don’t know what it is with companies in South Africa, this is my 3de bad experience within 30 days regarding service delivery. DSL, VOX or Vumatel until now I don’t actually know whom were handling my order but I placed an order for there special they are running on 31 October 2018, it all started perfectly a gentleman named Jarred phoned me immediately after I submitted the form he sent me the mail to confirm the order fast! As I now see it just to hook you “pin you down”! Thereafter I started receiving mails from another person with the name Kerryn, updating me with the process and lead times of when my order will be done, lead time that never became reality at all. Long story short on 7 November 2018 Vumatel was sent out to my house to install a wire from my boundary wall into my house and install a small box, this happened 7 days after I ordered the fiber, now one would think that in this installation they will sort it all out and be up and running with WiFi..... they gave me a number that I should send to DSL/VOX and then someone else will come and deliver a router and do the setup OK, two days later today 9 November 2018 (after they told me that everything will take 2-3 days to complete) I received a phone call from a 3de person telling me that there is an issue with the number Vumatel gave me on installation and that they are fully booked and that they will only be able to deliver the router on Wednesday 14 November 2018 which will by then be two full weeks to complete my order! Ridiculous!!! And I forgot to mention that between all this frustration I attempted to reach out to a manager of DSL/VOX only to receive a mail from Kerryn asking me to please not do it again and that customers are not allowed to make contact with management. Seriously I have my own business and customer service to me is of utmost importance and if I have any unsatisfied customers I surely would like to know about it! Clearly not with this company!