Based on recent customer reviews, Dream Vacation Club draws sharp criticism from long standing members who struggle to secure availability during school holidays and peak periods, particularly in Cape Town and KZN. Recurring complaints include incorrect debit order dates, disputed arrears despite proof of payment, accumulated points that cannot be used or are forfeited, unanswered emails, and difficulty downgrading or cancelling memberships. An accessibility failure for a wheelchair user went unacknowledged. Praise centres on the Umhlanga branch and individual consultants described as friendly, patient and professional.
Replied to 100% of negative reviews
Reply time on negative reviews: 29h 20m
TrustIndex
3.3
Ranking
#18
in Travel & Vacation
Reply Time
27h 33m
NPS Score
-50
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 29h 20m
Nov '25 - Oct '26
Frequently Asked Questions About Dream Vacation Club
What do customers say about Dream Vacation Club?
Based on recent customer reviews, Dream Vacation Club draws sharp criticism from long standing members who struggle to secure availability during school holidays and peak periods, particularly in Cape Town and KZN. Recurring complaints include incorrect debit order dates, disputed arrears despite proof of payment, accumulated points that cannot be used or are forfeited, unanswered emails, and difficulty downgrading or cancelling memberships. An accessibility failure for a wheelchair user went unacknowledged. Praise centres on the Umhlanga branch and individual consultants described as friendly, patient and professional.
Is Dream Vacation Club trustworthy?
Dream Vacation Club has a TrustIndex of 3.3 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 29 hours 20 min. Hellopeter has tracked Dream Vacation Club across 124 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2024
System issue for 7months
I signed a contract to downgrade from 4000pts to 2000pts in March 2026. Now it is October 2026 and DVC says they still have a system issue and cannot process the downgrade. My statements still show I am under the 4000pts package and that I am in arrears. They debit subscription fee according to new contract, but say they cannot debit loan because I have not been downgraded. I sent emails but same excuse - system issue. They say I must pay according to the 2000pts but I am billed for 4000pts. When I checked my credit report, it shows I owe Sandsales and my credit score is affected. System issue is not my problem. DO NOT JOIN!!!!!
1 reviews | Active since Dec 2024
System issue for 7months
I signed a contract to downgrade from 4000pts to 2000pts in March 2026. Now it is October 2026 and DVC says they still have a system issue and cannot process the downgrade. My statements still show I am under the 4000pts package and that I am in arrears. They debit subscription fee according to new contract, but say they cannot debit loan because I have not been downgraded. I sent emails but same excuse - system issue. They say I must pay according to the 2000pts but I am billed for 4000pts. When I checked my credit report, it shows I owe Sandsales and my credit score is affected. System issue is not my problem. DO NOT JOIN!!!!!
1 reviews | Active since Jul 2026
Dream Vacation Club , Umhlanga Branch Service
Here's a polished version of your message: I would like to sincerely thank Veronica, Chris, Bev, and the rest of the team at the Umhlanga Branch for your outstanding service. You are always efficient, professional, and incredibly helpful. Great work, everyone—keep up the excellent service! It is truly appreciated.
1 reviews | Active since Jul 2026
Dream Vacation Club , Umhlanga Branch Service
Here's a polished version of your message: I would like to sincerely thank Veronica, Chris, Bev, and the rest of the team at the Umhlanga Branch for your outstanding service. You are always efficient, professional, and incredibly helpful. Great work, everyone—keep up the excellent service! It is truly appreciated.
1 reviews | Active since Dec 2024
Frustrating experience with incorrect debits
I am so frustrated. I downgraded to 2000pts 2months ago, but I am still being debited for 4000pts. I called and sent an email, was told it will be sorted. This month I got my monthly statement which still says that I will be debited for the 4000pts. This is very annoying!!
1 reviews | Active since Dec 2024
Frustrating experience with incorrect debits
I am so frustrated. I downgraded to 2000pts 2months ago, but I am still being debited for 4000pts. I called and sent an email, was told it will be sorted. This month I got my monthly statement which still says that I will be debited for the 4000pts. This is very annoying!!
1 reviews | Active since May 2026
booking is simple
DVC is okay overall. The idea is good and booking is usually simple, but availability can be limited when you actually want to travel. It works if you’re flexible, but not always ideal for specific dates.
1 reviews | Active since May 2026
booking is simple
DVC is okay overall. The idea is good and booking is usually simple, but availability can be limited when you actually want to travel. It works if you’re flexible, but not always ideal for specific dates.
1 reviews | Active since Feb 2010
DVC refusing to pay for my points when I cancel membership . ****
I have been a member of DVC for over 8 years. In 2024 I was told that I owe 2 months levies which I was very surprised because they are the ones who debit my account. I was told about this months later . So I was paying but was not able to book for holidays . I have over 7000 points x3 with DVC. After up and down with them refusing to listen to me and when I send them bank statements that I did pay them I don’t owe them. I asked for cancellation and I want my money back . Still there I waited . I had just called now to enquirer and I was told by Senki that I lose everything. I asked what about my points the money I paid for those points . She said I forfeit everything. My account has never been in arrears with DVC. How do I lose points that I paid for that are due to me .
1 reviews | Active since Feb 2010
DVC refusing to pay for my points when I cancel membership . ****
I have been a member of DVC for over 8 years. In 2024 I was told that I owe 2 months levies which I was very surprised because they are the ones who debit my account. I was told about this months later . So I was paying but was not able to book for holidays . I have over 7000 points x3 with DVC. After up and down with them refusing to listen to me and when I send them bank statements that I did pay them I don’t owe them. I asked for cancellation and I want my money back . Still there I waited . I had just called now to enquirer and I was told by Senki that I lose everything. I asked what about my points the money I paid for those points . She said I forfeit everything. My account has never been in arrears with DVC. How do I lose points that I paid for that are due to me .
1 reviews | Active since Mar 2026
Incorrect debit order dates and amounts and ignored emails by Lloyd, Bongiwe and Nelke
I have had the most horrible experience with Dream Vacations trying to surrender my membership or downgrade it since December of 2025. Not only have they deducted via debit order on incorrect dates 4 times, and would offer apologies for creating a mess with my banking, they are currently ignoring my emails again when I need clarity on why they've deducted twice this month instead of once!! And the second deduction is on the wrong date!! Bongiwe and Lloyd are currently ignoring my emails whilst Nelke promises to follow up an nothing happens. Does anyone know who is at the top of this organization? Be warned, they will frustrate you and treat you horribly. Don't sign up please be warned!!
1 reviews | Active since Mar 2026
Incorrect debit order dates and amounts and ignored emails by Lloyd, Bongiwe and Nelke
I have had the most horrible experience with Dream Vacations trying to surrender my membership or downgrade it since December of 2025. Not only have they deducted via debit order on incorrect dates 4 times, and would offer apologies for creating a mess with my banking, they are currently ignoring my emails again when I need clarity on why they've deducted twice this month instead of once!! And the second deduction is on the wrong date!! Bongiwe and Lloyd are currently ignoring my emails whilst Nelke promises to follow up an nothing happens. Does anyone know who is at the top of this organization? Be warned, they will frustrate you and treat you horribly. Don't sign up please be warned!!