NN
Ntombifuthi N
1 reviews | Active since Dec 2024
12 May 2026, 00:30
Frustrating experience with incorrect debits
I am so frustrated. I downgraded to 2000pts 2months ago, but I am still being debited for 4000pts. I called and sent an email, was told it will be sorted. This month I got my monthly statement which still says that I will be debited for the 4000pts. This is very annoying!!
Helpful (0)
Replies (5)0
Replies (5)
Dream Vacation Club's replyOfficial
12 May 2026, 14:21Hello Ntombifuthi N
We apologize for this experience. We've noted your concern and routed it to the appropriate department. Our Member Experience team is keeping an eye on it for a speedy resolution.
Best Regards,
Dream Vacation Club
We apologize for this experience. We've noted your concern and routed it to the appropriate department. Our Member Experience team is keeping an eye on it for a speedy resolution.
Best Regards,
Dream Vacation Club
Dream Vacation Club's reply12 May 2026, 14:21
Official
Hello Ntombifuthi N
We apologize for this experience. We've noted your concern and routed it to the appropriate department. Our Member Experience team is keeping an eye on it for a speedy resolution.
Best Regards,
Dream Vacation Club
We apologize for this experience. We've noted your concern and routed it to the appropriate department. Our Member Experience team is keeping an eye on it for a speedy resolution.
Best Regards,
Dream Vacation Club
NN
Ntombifuthi N's updateReviewer Update
22 May 2026, 16:09I spoke to a consultant on the 18th of May - unfortunately I didn’t catch her name, but she was very professional, patient, and took the time to explain everything clearly. She made sure I understood the process before ending the call.
Today I received a follow-up call from Hendrietta. Her service was just as excellent. She explained the situation in detail, clarified what happened with my downgrade, and apologized for the delay caused by a system issue on their side.
Both consultants were polite, knowledgeable, and genuinely helpful.
Thank you.
Today I received a follow-up call from Hendrietta. Her service was just as excellent. She explained the situation in detail, clarified what happened with my downgrade, and apologized for the delay caused by a system issue on their side.
Both consultants were polite, knowledgeable, and genuinely helpful.
Thank you.
NN
Ntombifuthi N's update22 May 2026, 16:09
Reviewer Update
I spoke to a consultant on the 18th of May - unfortunately I didn’t catch her name, but she was very professional, patient, and took the time to explain everything clearly. She made sure I understood the process before ending the call.
Today I received a follow-up call from Hendrietta. Her service was just as excellent. She explained the situation in detail, clarified what happened with my downgrade, and apologized for the delay caused by a system issue on their side.
Both consultants were polite, knowledgeable, and genuinely helpful.
Thank you.
Today I received a follow-up call from Hendrietta. Her service was just as excellent. She explained the situation in detail, clarified what happened with my downgrade, and apologized for the delay caused by a system issue on their side.
Both consultants were polite, knowledgeable, and genuinely helpful.
Thank you.
Dream Vacation Club's replyOfficial
11 Jun 2026, 09:49Hello Ntombifuthi N
Thank you so much for taking the time to update your review and share your positive feedback. We are so glad our team was able to resolve the issue to your satisfaction. Your feedback helps us improve, and we appreciate your patience as we make things right.
Thank you so much for taking the time to update your review and share your positive feedback. We are so glad our team was able to resolve the issue to your satisfaction. Your feedback helps us improve, and we appreciate your patience as we make things right.
We hope to have the opportunity to provide you with an even better experience in the future.
Best regards,
Dream Vacation Club
Dream Vacation Club's reply11 Jun 2026, 09:49
Official
Hello Ntombifuthi N
Thank you so much for taking the time to update your review and share your positive feedback. We are so glad our team was able to resolve the issue to your satisfaction. Your feedback helps us improve, and we appreciate your patience as we make things right.
Thank you so much for taking the time to update your review and share your positive feedback. We are so glad our team was able to resolve the issue to your satisfaction. Your feedback helps us improve, and we appreciate your patience as we make things right.
We hope to have the opportunity to provide you with an even better experience in the future.
Best regards,
Dream Vacation Club
NN
Ntombifuthi N's updateReviewer Update
20 Oct 2026, 13:25They have still not downgraded me according to the contract I signed in March 2026. They are saying I must make payments according to my new contract (2000pts) however they are still billing me according to the 4000pts. This has affected my credit score. Credit report shows that I owe sandsales according to the 4000pts.
NN
Ntombifuthi N's update20 Oct 2026, 13:25
Reviewer Update
They have still not downgraded me according to the contract I signed in March 2026. They are saying I must make payments according to my new contract (2000pts) however they are still billing me according to the 4000pts. This has affected my credit score. Credit report shows that I owe sandsales according to the 4000pts.
Dream Vacation Club's replyOfficial
21 Oct 2026, 15:36Hello Ntombifuthi N
Very excellent feedback from you! We'll make sure this review reaches the agents mentioned. A new rating and positive review would be appreciated in this regard!
Best regards,
Dream Vacation Club
Dream Vacation Club's reply21 Oct 2026, 15:36
Official
Hello Ntombifuthi N
Very excellent feedback from you! We'll make sure this review reaches the agents mentioned. A new rating and positive review would be appreciated in this regard!
Best regards,
Dream Vacation Club